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Prismedia support

Get help.

Get help with the Prismedia server, media libraries, native apps, playback, reading, or listening.

Find the next step

Ask the community

For setup questions, folder examples, and how other people use Prismedia, ask in the subreddit. Describe what you are trying to do and where you got stuck.

Report a security issue privately

If you suspect unauthorized access or exposure of private data, use the private reporting channel. Keep vulnerability details out of public issues and community posts.

Report a problem or suggest a change

Search existing GitHub issues first. If the problem has not been reported, choose the form that fits. Native app reports belong here too; include both the app build and server version.

Useful details to include

  • The running versions, device or browser, and image channel.
  • Steps to reproduce, the expected result, and what happened.
  • The relevant job error or a short excerpt of container logs.

Remove passwords, access tokens, private hostnames, and private media details from logs and screenshots before posting.