Prismedia support
Get help.
Get help with the Prismedia server, media libraries, native apps, playback, reading, or listening.
Find the next step
- Setting up for the first time — what you need and which services are optional.
- Organizing folders — Docker mounts, watched roots, and download paths.
- Connecting the native app — server addresses, sign-in, and network access.
- Setting up requests — providers, indexers, download clients, and imports.
- Something is not working — start with the symptom and check the relevant error.
Ask the community
For setup questions, folder examples, and how other people use Prismedia, ask in the subreddit. Describe what you are trying to do and where you got stuck.
Report a security issue privately
If you suspect unauthorized access or exposure of private data, use the private reporting channel. Keep vulnerability details out of public issues and community posts.
Report a problem or suggest a change
Search existing GitHub issues first. If the problem has not been reported, choose the form that fits. Native app reports belong here too; include both the app build and server version.
Useful details to include
- The running versions, device or browser, and image channel.
- Steps to reproduce, the expected result, and what happened.
- The relevant job error or a short excerpt of container logs.
Remove passwords, access tokens, private hostnames, and private media details from logs and screenshots before posting.